ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,165 reviews

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Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Modern rooms with air conditioning

  • Breakfast served until 12:00

  • Reception open 24 hours a day

Our accommodation(s)

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Room 1

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,165 reviews

TripAdvisor Rating  4.0/5  1,319 reviews

Good location

Customer review rating 4.0/5

Pieter V. D. H. Couples - Confirmed reviews ALL

Dear Pieter, Thank you for taking the time to share your review. We are pleased that you had an enjoyable stay and found our location to be convenient. Our team works hard to ensure that every guest has the best experience possible and your positive feedback encourages us to continue with our efforts. The comfort of our guests is very important to us and be assured that we have duly noted your comment. Please do not hesitate to let us know of any concerns at the time so that we can find a comfortable solution. We hope we will have the opportunity to see you again in the future. Best regards, Team ibis d. Haag City Centre

Rude staff

Customer review rating 0.5/5

Capa Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to review your visit. We are sincerely sorry that your experience with our staff did not reflect the high standard of hospitality we strive to maintain. We understand that a warm welcome and efficient service are crucial to a pleasant stay, and we regret that we fell short in this regard. Moreover, we apologize for the confusion regarding your reservation and the inconvenience this caused. We take full responsibility for ensuring that our booking system accurately reflects our guest's needs, and we will review our processes to prevent such errors from happening in the future. Additionally, we regret to hear that your room's temperature did not provide the comfort you expected. Our hotel's climate control system is designed to ensure a pleasant environment, and we apologize if it did not meet your needs. Finally, we are concerned about the smell of cigarettes you encountered in your room. Our hotel is committed to a 100% non-smoking environment, and we will investigate this matter to ensure our rooms adhere to this standard. We hope we may have the occasion to welcome you back for an improved experience. With kind wishes for the new year, Team ibis Den Haag City Centre

Good location and more than adequate facilities

Customer review rating 4.5/5

Heidi B. Families - Confirmed reviews ALL

Dear Heidi, We would like to thank you for this review about your recent experience in our hotel. We are delighted to know that you appreciated our convenient location and our team's excellent service. Our team are on hand for any extra item you may need, please don't hesitate to let us know of your requirements. At our reception desk we can provide you with a kettle, handy to know for your future stay with us. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Team ibis Den Haag City Centre

Very enjoyable stay

TripAdvisor rating 4.0/5

johnpguildford TripAdvisor review

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed our friendly staff, the understanding shown during your wife's illness, our central location, and the convenience of being near delightful dining options such as the Cheesecake company. It is great to hear that you found our evening dining options and breakfasts to your liking, ensuring a comfortable and enjoyable stay without the need to venture far. We are hoping to welcome you back in the future. All the best. Team ibis Den Haag City Centre

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated the hotel's central location, which allows for easy access to The Hague's many attractions and cultural landmarks. Our prime positioning is indeed one of the ibis Den Haag City Centre's highlights, and we are glad it contributed positively to your stay. However, we regret to hear that certain aspects of your stay did not meet your expectations. We understand that a comfortable bed is essential for a good night's rest, and we apologize if our beds, which are generally appreciated for their comfort, did not provide you with the quality of sleep you expected. Regarding the room size and bathroom dimensions, our layout is designed to maximize space while providing all necessary amenities. We acknowledge that preferences for space can vary, and we strive to ensure every guest's comfort within the design parameters. As for the upkeep of the room, our maintenance team works diligently to maintain our rooms to a high standard, and we apologize if this was not reflected during your visit. We also note your comments regarding the towels as we strive to provide quality amenities for our guests' convenience. We truly appreciate your observations, as they are crucial for us to improve. We hope you will come and stay with us again. Best wishes, Team ibis Den Haag City Centre

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Other web-users rate our hotel

  • 1,093 reviews 9.3/10 Location
  • 1,390 reviews 5.9/10 Room
  • 944 reviews 8.5/10 Service
  • 20 reviews 8.8/10 WiFi
  • 542 reviews 5/10 Cleanliness
  • 529 reviews 8/10 Breakfast
  • 46 reviews 9.2/10 Bar
  • 16 reviews 1.8/10 Pool

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